- Local Delivery
- International Shipping
- Payment, Exchange, Refunds , Returns
- Digital Products
- Seller Matters
What is the currency of the prices?
All prices are denominated in Singapore Dollars.
Must I be registered to purchase? Do I need an account?
Logging in will save you the time from re-entering your billing information, allow you to view your past purchases and download your purchased digital products (if any).
For first time buyers, you may shop before registration. An account will be automatically created upon completing your first purchase. An email with your login details will be sent to you. On your next purchase, you may login with your e-mail address and password.
Can I change my email address after I am registered?
No, to avoid confusion, the email address cannot be changed after registration.
I forgot my password, what should I do?
Click on Login at the top of the page and on Request New Password tab, enter your e-mail address and we will send you a temporary link to reset your password.
How do I make my purchase?
- Select “Add to Cart” on product page(s)
- Go to Cart (top right hand corner)
- You may amend the items in your cart and choose your shipping option
- Proceed to Checkout
- Enter your shipping and billing address
- Make payment
You will receive an e-mail confirmation with your order details. You will be notified once your order is packed and sent.
Do you offer any discount?
See our promotions page for on-going deals and promotions.
How do I apply my promotion code?
If you have a promotion code, you should enter the code at checkout. Promotions are subject to terms and conditions (if any).
Why do I have to select shipping option more than once at checkout?
Most likely, you are purchasing items from more than 1 seller. Your purchases are despatched directly from each seller’s premise to you directly. As such, you may receive your purchases in multiple packages.
No shipping cost will be reflected when free normal mail is included.
What are my shipping options and how much are they?
Shipping options are offered by respective sellers.
- Singpost normal mails: $0.60-$3.55, depending on weight of parcel
Please note that this option has no tracking option and Singpost does not compensate for lost normal mails
- Anytime Courier (with tracking): from $5.90/parcel
- Time-slot Courier (with tracking) : from $7.90/parcel
If you order comprises products from more than one seller, you may receive your items in multiple packages.
How long does it take?
Your order will be sent out within 1-8 working days (in case of any out of stock). The transit time after parcel is sent:
- Singpost Normal Mail: 2-5 working days
- Courier: Next day delivery
Do you deliver anywhere in Singapore?
Generally yes. But there will be additional charges for deliveries to restricted areas such as, but not limited to: Changi Airport Cargo areas, Sentosa, Jurong Island, Jurong Port, PSA (restricted areas), shipyards, Mindef, army camps, ministries, DSTA and embassies.
My order did not arrive. What should I do?
Digital Products will be available for download immediately after you made your purchase. Please login and go to My Account. If you do not see it after purchase, kindly contact us immediately.
Physical Products will be sent to you directly from sellers to the mailing address you have provided at checkout. They will be sent out within 8 business days. Please check the delivery status by going to My Account> Orders. If the status is Shipped but you have not received it, please contact us.
Please note that if you have opted for normal postage, Singpost does not track nor compensate for lost mails.
Magazines are sent out according to issue release dates. Your first issue may not be ready yet. Please check on your magazine subscription dates again or contact us to check.
Why am I seeing multiple order confirmation numbers?
One confirmation number is created for one package. If your order comprises items from more than one seller, you will see multiple confirmation numbers. This is to provide better tracking of order fulfilment by our sellers.
Do you ship outside of Singapore?
Yes, we ship internationally.
You may be required to top up for shipping charges in event that your delivery address is considered “remote”, defined by our shipping partners.
How are shipping charges calculated?
All shipping charges will be automatically calculated based on the weight of your order at checkout after you provide your delivery address. The shipping cost per book is lower when you purchase more books.
We work with major forwarders such as DHL and Aramex. Our air freight rates are competitive due to our shipping volume. We encourage you to opt for air freight option for faster delivery and better tracking.
There will be additional charges for delivery addresses defined "remote" by our shipping partners.
Do I get a tracking number on my order?
If you have opted for shipping option with tracking, the tracking number will be updated in our system once your parcel has been sent out. You will also receive a notification e-mail from us.
Are there any taxes? Do I need any import permits?
Import duties or permits requirements are subject to your country’s import regulations. Please note that custom duties, to be borne by you, may be applicable on your order when it arrives at your country. You should liaise with the authorities directly.
Can you track my undelivered or missing parcel?
We will provide you with the contact details of our shipping forwarder for faster and more effective communication between you and the forwarder.
Economy Sea Shipping: In the unfortunate event of any loss or missing parcels, the shipping partner (Singpost) will only investigate the case after 90 days from case lodgement. We are not responsible for any lost parcels.
Bulk / Group Buys
Please contact us for discounts and shipping rates.
What are the modes of payment?
We accept DBS Paylah, Paypal, Credit Cards (Mastercard/Visa) and eNets.
Can I cancel my order?
We cannot cancel your order once it has been processed or sent (whichever earlier). We do not provide refund for order cancellation. The credits from your order will be added to your account to be applied on your next purchase.
Can I ask for refund on my purchase?
Refunds, if approved, are in the form of credit voucher to your account. You may apply the credit voucher on your next purchase.
There is strictly no cash refund or return to your mode of payment.
Where can I view my past purchases?
After logging in, you will see your recent purchases immediately. Otherwise click on Orders tab.
Where can I download my purchase?
You may log in to your account and download the product in your order. Please take note that there is a maximum number of downloads and expiry date.
The product I received is different from the product information. What can I do?
All successful purchases constitute that you have understood and agreed to all the product information provided. We do not accept cancellation or refund requests.
Can I let another person use my purchased digital product?
You must not share or circulate as all digital products are stamped with watermark for your exclusive usage. To protect yourself against copyrights infringements you should not circulate your downloads.
What if I did not download my purchase in time?
The download period and the number of times are determined by the Seller. The download link will expire after the download availability period or the number of download times is met, whichever earlier. Please note that there is no link refresh or refund should you miss the expiry date.